Shipping & Returns

Deadlines and shipping costs

Worldwide Free Shipping!

Portugal Continental:

Free shipping
Receive your purchases in 1-2 working days after your order has been placed.
Delivery between 9am-5pm, Monday to Friday.

Portugal Islands:

Free Shipping - Receive your purchases in 5-8 working days after your order has been placed.
Express Delivery - 9€ - Receive your purchases in 2-3 working days after your order has been placed.
Delivery between 9am-5pm, Monday to Friday.

Europe:

Free Shipping - Receive your purchases in 5-8 working days after your order has been placed.
Express Delivery - 9€ - Receive your purchases in 1-2 working days after your order has been placed.
Delivery between 9am-5pm, Monday to Friday.

Rest of the World:

Free Shipping - Receive your purchases in 10-14 working days after your order has been placed.
Express Delivery - 19€ - Receive your purchases in 2-3 working days after your order has been placed.
Delivery between 9am-5pm, Monday to Friday

Please Note: Customs - The customer will bear the costs of customs in countries that request them.

Exchanges & Returns


If the products are not in the correct sizes, or if they don’t respond to your expectation, they may be returned, make sure they are in the same condition as they were sent and in the same box. nae vegan shoes will send the new product free of charge. The customer should have contact nae's Costumer Service by using the email orders@nae-vegan.com or using the number +351 213 622 184.

Please note that the shipping costs of the products to the facilities of nae vegan shoes are paid by the customer. nae vegan shoes will send the new product at no cost to the customer. 

IMPORTANT: You should always try the vegan shoes indoors and with socks. The sending of any product must be done until fifteen (15) days after the day of purchase.
If not satisfied, or you do not want the product and it is in good condition, without exhibiting symptoms of use or wear, including the box, nae vegan shoes will reimburse the full amount of your order. You should contact us within two weeks after receiving the product indicating the reason for the return. The reimbursing will be made on the same model in which the purchase was made. If the product have use marks, nae vegan shoes will contact the client to resend the product and the associated costs will be paid by the customer.

Payment


           
We accept  Paypal, Visa, MasterCard, American Express and Maestro cards.
Please note that our prices are in Euros.

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