Worldwide Shipping & Returns

We deliver our products worldwide.

Check our Shipping & Returns Policy according to the country of your shipping address.




INSIDE THE EUROPEAN UNION


Austria | Belgium | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Greece | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden



Shipping Policy
Our standard delivery is free of charge worldwide, as long as the purchase amount meets a minimum value of €50. Otherwise, shipping costs €4.90.


» Standard delivery. Order delivered between 5 to 8 working days after shipping.
» Express delivery (€4.90). Order delivered 2 to 3 working days after shipping.


NAE Vegan Shoes shall not be held liable for any delay of the shipping company. The order will be shipped up to 2 business days after purchase (the preparation time of your order by our team).



Returns & Exchanges
You can exchange or return an item for free, up to 100 days after the date you received the product. Please use the Return Label we sent with your order.
The returned item must be in good condition and with no sign of use so that we can proceed to exchange it or refund its full purchase price.



How can I return or exchange my purchase?


Read more.




OUTSIDE THE EUROPEAN UNION



Shipping Policy
Our standard delivery is free of charge worldwide, as long as the purchase amount meets a minimum value of €50. Otherwise, shipping costs €9.90.


» Standard delivery. Order delivered between 7 to 10 working days after shipping.
» Express delivery (€9.90). Order delivered 2 to 3 working days after shipping.


NAE Vegan Shoes shall not be held liable for any delay of the shipping company or customs fees charged at the country of destination. The order will be shipped up to 2 business days after purchase (the preparation time of your order by our team).



Customs Duties
Orders may be subject to taxes and customs charges in the destination countries that require them. These costs and related formalities are the sole responsibility of the customer/recipient. They must be paid to the carrier upon delivery.


Brexit Disclaimer: New UK Customs Control Policies
As of January 1st 2021, delivery times may be extended due to customs clearance of each order that enters the UK. Your order may be subject to UK customs duties and other policies, for which NAE is not responsible. According to the UK government, no import duties will be applied on orders under £135.



Returns & Exchanges
You can exchange or return an item up to 100 days after the date you received the product. The associated shipping costs to exchange or return a product are the responsibility of the customer/recipient.

The returned item must be in good condition and with no sign of use so that we can proceed to exchange it or refund its full purchase price.



How can I return or exchange my purchase?


Read more.