Shipping & Returns

Deadlines and shipping costs

FREE shipping on all orders over 150€. 
For orders up to 150 €:

Portugal: 5€
Delivery between 9am-5pm, Monday to Friday
Receive your purchases in 1-2 working days after your order has been placed

Europe & Portugal Islands ( Azores & Madeira ): 9€
Delivery between 9am-5pm, Monday to Friday
Receive your purchases in 3-5 working days after your order has been placed

Rest of the world: 19€
Delivery between 9am-5pm, Monday to Friday
Receive your purchases in 3-7 working days after your order has been placed
Customs - The customer will bear the costs of customs in countries that request them.

Exchanges & Returns


If the products are not the correct size, or if they don’t respond to your expectation, they may be returned, make sure they are in the same condition as they were sent and in the same box. nae vegan shoes will send the new product free of charge. The customer should write a note with the reason for the return together with the products and send them in a box to:
nae vegan shoes
Rua Dr. João Freitas Branco nº39-A 2650-287 Amadora. Portugal
Tel: + 351 214 935 990
email: info@nae-vegan.com

Please note that the shipping costs of the products to the facilities of nae vegan shoes are paid by the customer. nae vegan shoes will send the new product at no cost to the customer. 

IMPORTANT: You should always try the vegan shoes indoors and with socks. The sending of any product must be done until fifteen (15) days after the day of purchase.
If not satisfied, or you do not want the product and it is in good condition, without exhibiting symptoms of use or wear, including the box, nae vegan shoes will reimburse the full amount of your order. You should contact us within two weeks after receiving the product indicating the reason for the return. The reimbursing will be made on the same model in which the purchase was made. If the product have use marks, nae vegan shoes will contact the client to resend the product and the associated costs will be paid by the customer.

Payment


           
We accept Visa, MasterCard, American Express and Maestro cards.
Please note that our prices are in Euros.

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